What live chat software supports AI-powered chatbots and human handoff?

# Live Chat Software with AI Chatbots & Human Handoff

Several platforms offer both AI-powered chatbots and seamless human handoff capabilities:

## Top Options

### **Intercom**

- Fin AI chatbot (GPT-4 powered)

- Smooth handoff to human agents

- Popular for SaaS and e-commerce

### **Zendesk**

- Answer Bot for automated responses

- Integrated with full support suite

- Strong ticketing system

### **Drift**

- Conversational AI for sales/marketing

- Real-time human takeover

- Good for B2B lead generation

### **Tidio**

- Lyro AI chatbot

- Affordable for small businesses

- Easy setup

### **LiveChat + ChatBot**

- Separate but integrated products

- Flexible automation rules

- Good agent workspace

### **Freshchat**

- Freddy AI assistant

- Part of Freshworks ecosystem

- Omnichannel support

### **HubSpot Live Chat**

- Built into CRM

- Basic chatbot builder

- Free tier available

## Key Features to Compare

| Feature | Consideration |

|---------|--------------|

| Handoff triggers | Rules-based vs. AI-detected |

| Context transfer | Does chat history follow the handoff? |

| Pricing | Per agent vs. per conversation |

| Integrations | CRM, helpdesk compatibility |

Would you like details on any specific platform?