What is Freshchat's AI visibility score?

Freshchat's AI visibility score is being calculated. AI visibility measures how often this software is mentioned in ChatGPT, Claude, and other AI responses to buyer queries.

How does Freshchat rank in the Live Chat category?

Freshchat ranks #10 out of 20 software tools in the Live Chat category based on AI visibility scores.

Which AI models mention Freshchat?

Freshchat is tracked across ChatGPT, Claude, Gemini, and Perplexity. Scores are updated daily.

What does the AI visibility score mean for Freshchat?

The AI visibility score represents the percentage of tracked buyer queries in the Live Chat category where Freshchat is mentioned by AI models. A higher score means buyers researching this category are more likely to see Freshchat recommended in AI answers.

Categories/Live Chat/Freshchat

Freshchat

+ Track Company

Customer messaging for support teams

Customer SupportLive ChatE-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience Organisations#10 of 20 in Live Chat

Freshchat’s Visibility

Last 7 days

How AI models rank and recommend Freshchat

—/ 100

—

Avg. across 0 models

Category Rank

#10

of 20 in Live Chat

Mentions

this week

Trend

—

vs last week

Track Freshchat daily — see every AI prompt & response.

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Competitor Visibility

How Freshchat compares to competitors in this category

Live Chat

Not enough historical data yet. Check back after a few days of tracking.

AI response data coming soon

We run daily prompts across 4 AI models. Freshchat’s response data will appear here within 24 hours.

About Freshchat

Customer messaging for support teams

Key features

Ticketing and Case Management

The ticketing system is the operational spine of any support platform.

Live Chat and Messaging

Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.

Self-Service and Knowledge Base

Deflection is the most cost-effective lever in support operations.

Reporting and CSAT Measurement

Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.

Pricing

Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.

Free and Lite Plans

Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.

Starter and Team Plans ($15–$60/agent/month)

Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.

Professional and Growth Plans ($60–$150/agent/month)

Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.

Enterprise Plans (Custom)

Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.

Best for

E-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience OrganisationsSmall Teams and Early-Stage Startups

Integrations

CRM and Customer DataE-Commerce and Billing PlatformsDevelopment and Issue Tracking

Freshchat alternatives in Live Chat