These Terms of Service (the “Terms”) form a binding agreement between you (“you,” “Customer”) and the entity operating Radar (the agency) and AI Visibility Tracker (the platform) (“we,” “us,” “our”). Please read them carefully. Together with our Privacy Policy, any Data Processing Addendum, and any order form or statement of work you sign with us, they govern your access to and use of the Service.
1. Acceptance and eligibility
By creating an account, signing an order form, or using the Service, you agree to these Terms. You confirm that (a) you are at least 18 years old, (b) you have the authority to bind your organisation, and (c) you will use the Service in compliance with applicable law.
If you are entering these Terms on behalf of a company, “you” means that company. If you do not have the authority, or you do not agree to these Terms, do not use the Service.
2. Definitions
- “Service” means the websites at radar.agency and aivisibilitytracker.com, the application at app.aivisibilitytracker.com, the APIs, and the agency engagements we deliver under a separate order form or statement of work.
- “Customer Data” means data, content, or materials you or your end-users submit to the Service, including prompts, brand metadata, integration tokens, and uploaded assets.
- “Output” means visibility scores, citation analyses, prompt-run results, recommendations, dashboards, and exported reports generated by the Service.
- “Order Form” means any mutually executed document that identifies the plan, agency scope, fees, and term.
- “Documentation” means the user-facing guides we publish about the Service.
3. The Service
The Service helps you measure and improve how AI engines (including ChatGPT, Claude, Perplexity, Gemini, Grok, and AI Overviews) reference brands in their responses. We execute prompts you configure, capture the resulting answers, detect brand and competitor mentions, score citations, generate recommendations, and (for agency clients) ship the underlying work.
AI engines are third-party systems we do not control. Their availability, response quality, and citation behaviour may change without notice. The Service is provided to help you respond to those changes — it does not guarantee a specific position, score, or citation outcome.
4. Accounts and access
- You are responsible for keeping your credentials confidential and for all activity under your account.
- You will notify us promptly at security@aivisibilitytracker.com of any unauthorised access or use you suspect.
- You may add team members up to the seat count on your plan. Each authorised user must accept these Terms.
- We may require email or domain verification before enabling certain features.
5. Plans, billing, taxes, and refunds
Subscriptions
Paid subscriptions to AI Visibility Tracker are billed monthly or annually in advance via Stripe at the rate displayed at sign-up or specified on your Order Form. Subscriptions renew automatically for successive periods of the same length unless cancelled before the next renewal date.
Prompt-run packs and overages
One-time prompt-run packs are charged at purchase and expire 12 months from the purchase date. Overages above your plan’s included usage will be invoiced at the then-current overage rate displayed in the dashboard.
Taxes
Fees are exclusive of all taxes, levies, and duties imposed by taxing authorities. You are responsible for paying all such amounts. Where required, we will collect applicable taxes (e.g., VAT, GST) as part of our invoices.
Failed payments
If a payment fails, we will retry the charge and notify you. If the failure persists, we may suspend the Service after written notice.
Refunds
Subscription fees are non-refundable except where required by law. Prompt-run packs are refundable within 7 days of purchase if entirely unused. Agency engagement fees are governed by your Order Form.
Free trials and credits
Free trials and promotional credits are for evaluation, are non-transferable, and may be withdrawn at our discretion. Trial accounts that do not convert to a paid plan may be deactivated.
6. Acceptable use
You will not, and will not allow anyone to:
- Use the Service to violate any law, regulation, or third-party right (including IP, privacy, and publicity rights).
- Track brands you have no legitimate business interest in monitoring (for example, spying on a competitor’s private information).
- Submit prompts designed to elicit illegal content, hateful content, sexual content involving minors, malware, or instructions for self-harm.
- Attempt to manipulate, reverse-engineer, jailbreak, or otherwise evade safety controls of the AI engines we connect to.
- Reverse-engineer, decompile, or disassemble the Service, or attempt to extract source code from it.
- Use automated means to scrape, copy, or systematically extract data from the Service, except via our documented APIs and within published rate limits.
- Resell, sublicense, or white-label the Service without a separate written agreement.
- Use the Service to send unsolicited communications, transmit malware, or interfere with our infrastructure or other customers.
- Misrepresent your identity, your authority to act for an organisation, or the source of any content you submit.
We may investigate suspected violations and take any action we deem appropriate, including warning, restricting features, terminating accounts, and notifying law enforcement.
7. Customer data and ownership
You retain ownership of your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, modify, display, and process Customer Data solely to: (a) provide and improve the Service, (b) generate Output, (c) prevent or address technical or security issues, and (d) comply with law.
You represent that you have all rights, consents, and authorisations necessary to submit Customer Data and grant us this licence, and that doing so does not violate any law or third-party right.
We may use aggregated, de-identified data derived from Customer Data to operate, secure, and improve the Service, build category benchmarks, and produce industry research. We do not use Customer Data to train third-party general-purpose AI models.
Output is licensed to you for your internal business use during the term of your subscription or engagement. Subject to these Terms, you may reproduce and share Output externally with appropriate attribution where reasonable.
8. Our intellectual property
The Service — including its software, dashboards, design system, scoring methodology, documentation, marks, and aggregated benchmarks — is and remains our exclusive property and that of our licensors. Except for the rights expressly granted in these Terms, nothing here transfers any IP rights to you.
You may submit feedback, suggestions, or feature requests. You grant us a perpetual, irrevocable, royalty-free licence to use them without restriction. You will not assert any claim against us based on the use of feedback you provide.
9. Beta features and previews
We may make pre-release or beta features available to you. They are provided as-is, may be changed or withdrawn at any time, and are not subject to any service-level commitments. Use of beta features is at your discretion and risk.
10. Third-party services and AI providers
The Service relies on third-party providers (e.g., Anthropic, OpenAI, Google, xAI, Perplexity, DataForSEO, Stripe, Supabase, Vercel, Inngest, Resend). Your use of those third-party services through the Service is also subject to those providers’ terms. We are not responsible for the availability, accuracy, or content of third-party services. AI engine responses are non-deterministic by nature.
11. Agency services (Radar)
Where you engage us for agency services, a separate Order Form or statement of work (“SOW”) will govern the specific scope, deliverables, timelines, and fees. If there is a conflict between these Terms and an executed SOW, the SOW controls for that engagement only.
Agency engagements are delivered with reasonable skill and care. Outcomes depend on factors outside our control, including AI engine behaviour, your category dynamics, and the speed at which we are able to ship changes to your properties. We do not guarantee specific rankings, citation counts, or revenue outcomes.
12. Confidentiality
Each party will protect the other’s Confidential Information using at least the same care it uses for its own confidential information, and not less than reasonable care. Confidential Information may be used only to perform under these Terms and disclosed only to personnel with a need to know who are bound by confidentiality obligations at least as protective as these. Standard exclusions apply (publicly known, independently developed, lawfully received from a third party, compelled by law).
13. Service availability and support
We target high availability for the platform but do not provide a standalone SLA on these Terms. Customers on Business plans and above receive priority support; standard customers receive email support during business hours. Where you have signed an Order Form that includes specific SLAs, those terms control.
We may perform routine maintenance and unscheduled emergency maintenance. We will use reasonable efforts to schedule planned maintenance outside peak hours and to provide advance notice for significant downtime.
14. Warranty disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
We make no warranty regarding the behaviour of third-party AI engines, the accuracy of their outputs, or the future appearance of your brand in any AI-generated response.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
The limitations in this section do not apply to: (i) your payment obligations, (ii) either party’s indemnification obligations, (iii) breach of confidentiality obligations, (iv) a party’s gross negligence, fraud, or wilful misconduct, or (v) liabilities that cannot be limited under applicable law.
16. Indemnification
By you. You will defend, indemnify, and hold us harmless from claims, damages, and reasonable costs (including reasonable attorneys’ fees) arising from (a) Customer Data, (b) your use of the Service in violation of these Terms or applicable law, and (c) your infringement or misappropriation of any third-party right.
By us. We will defend you against claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party’s intellectual property right, and pay damages and costs finally awarded by a court of competent jurisdiction or agreed in settlement. If we believe the Service may infringe, we may (i) procure the right to continue providing it, (ii) modify it to be non-infringing without materially reducing functionality, or (iii) terminate the affected portion of the Service and refund a pro-rated portion of pre-paid fees.
Indemnification is subject to: prompt written notice of the claim, reasonable cooperation in the defence, and the indemnifying party’s sole control of the defence and settlement (provided no settlement requires the indemnified party to admit fault or pay money).
17. Suspension and termination
You may cancel a subscription at any time from the dashboard or by writing to billing@aivisibilitytracker.com. Cancellation takes effect at the end of the then-current billing period; no pro-rata refunds will be issued for partial periods unless required by law.
We may suspend or terminate your access immediately if (a) you materially breach these Terms and fail to cure within 14 days of written notice, (b) you fail to pay an undisputed invoice within 30 days of its due date, (c) we reasonably believe your use poses a security or legal risk to us or other customers, or (d) you become insolvent or file for bankruptcy.
On termination, your right to access the Service ends. You may export Customer Data for up to 30 days using available export tools. After 30 days, we may delete Customer Data, subject to our backup retention schedule and any legal retention obligation. Sections of these Terms that by their nature should survive termination will survive (including 7, 8, 12, 14, 15, 16, 19, and 20).
18. Modifications to the Service or Terms
We may modify, add, or remove features of the Service from time to time. We will not materially reduce the core functionality of a paid plan during a paid term without offering a comparable substitute or a pro-rata refund.
We may update these Terms. If we make material changes, we will give at least 14 days’ notice by email or via the Service before the changes take effect. Continued use after the effective date constitutes acceptance. If you do not accept material changes, your sole remedy is to cancel your subscription before the changes take effect.
19. Governing law and dispute resolution
These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to the next paragraph, the courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over disputes arising from or related to these Terms.
Before filing a claim, the parties will attempt in good faith to resolve any dispute through written notice and informal negotiation for at least 30 days. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Where you are a consumer in a jurisdiction whose law affords you mandatory protections we cannot vary by contract, those protections apply notwithstanding this section.
20. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and any executed Order Form, are the entire agreement between the parties and supersede all prior agreements on the subject.
- Order of precedence. If there is a conflict between these Terms and an executed Order Form, the Order Form controls for that engagement.
- Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets. We may assign these Terms in connection with such a transaction. Any other assignment is void.
- Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., acts of God, war, terrorism, government action, internet outages, third-party provider failures).
- Severability. If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary.
- No waiver. Our failure to enforce any provision is not a waiver of the right to enforce it later.
- Notices. Notices must be in writing. Notices to us may be sent to legal@aivisibilitytracker.com. Notices to you may be sent to the email associated with your account.
- Relationship. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
- Third-party rights. These Terms do not create any third-party beneficiary rights.
- Export and sanctions. You will comply with all applicable export and sanctions laws and confirm you are not on a prohibited-party list.
21. Contact
Legal: legal@aivisibilitytracker.com
Billing: billing@aivisibilitytracker.com
Security: security@aivisibilitytracker.com
General enquiries: radar.agency/contact