What is Zendesk Chat's AI visibility score?

Zendesk Chat's AI visibility score is being calculated. AI visibility measures how often this software is mentioned in ChatGPT, Claude, and other AI responses to buyer queries.

How does Zendesk Chat rank in the Live Chat category?

Zendesk Chat ranks #14 out of 20 software tools in the Live Chat category based on AI visibility scores.

Which AI models mention Zendesk Chat?

Zendesk Chat is tracked across ChatGPT, Claude, Gemini, and Perplexity. Scores are updated daily.

What does the AI visibility score mean for Zendesk Chat?

The AI visibility score represents the percentage of tracked buyer queries in the Live Chat category where Zendesk Chat is mentioned by AI models. A higher score means buyers researching this category are more likely to see Zendesk Chat recommended in AI answers.

Categories/Live Chat/Zendesk Chat

Zendesk Chat

+ Track Company

Live chat within Zendesk platform

Customer SupportLive ChatE-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience Organisations#14 of 20 in Live Chat

Zendesk Chat’s Visibility

Last 7 days

How AI models rank and recommend Zendesk Chat

—/ 100

—

Avg. across 0 models

Category Rank

#14

of 20 in Live Chat

Mentions

this week

Trend

—

vs last week

Track Zendesk Chat daily — see every AI prompt & response.

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Competitor Visibility

How Zendesk Chat compares to competitors in this category

Live Chat

Not enough historical data yet. Check back after a few days of tracking.

AI response data coming soon

We run daily prompts across 4 AI models. Zendesk Chat’s response data will appear here within 24 hours.

About Zendesk Chat

Live chat within Zendesk platform

Key features

Ticketing and Case Management

The ticketing system is the operational spine of any support platform.

Live Chat and Messaging

Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.

Self-Service and Knowledge Base

Deflection is the most cost-effective lever in support operations.

Reporting and CSAT Measurement

Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.

Pricing

Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.

Free and Lite Plans

Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.

Starter and Team Plans ($15–$60/agent/month)

Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.

Professional and Growth Plans ($60–$150/agent/month)

Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.

Enterprise Plans (Custom)

Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.

Best for

E-Commerce and Consumer BrandsB2B SaaS Support TeamsEnterprise Customer Experience OrganisationsSmall Teams and Early-Stage Startups

Integrations

CRM and Customer DataE-Commerce and Billing PlatformsDevelopment and Issue Tracking

Zendesk Chat alternatives in Live Chat