What chatbot software integrates with websites and messaging platforms?

Several chatbot platforms are designed to work both on **websites** and across **messaging apps** like Facebook Messenger, WhatsApp, Instagram, SMS, and more. Below are commonly used options, grouped by focus.

### 1. General-purpose chatbot builders (web + multiple channels)

- **Zapier Chatbots**

- Website: can be embedded directly on your site as a widget or pop‑up.[1]

- Other channels: connects with 9,000+ tools; via Zapier you can plug into CRMs, email, Slack and many other messaging/notification apps.[1]

- **ChatBot (by Text / LiveChat)**

- Website: add with a simple JavaScript snippet, plus direct WordPress and Shopify integrations.[3]

- Channels: handles conversations via **website chat, email, Facebook Messenger, SMS, and more**, all in one inbox.[3]

- **Tidio**

- Website: live chat + chatbot for websites and e‑commerce.[2]

- Channels: integrates with email marketing tools and popular help desks; designed for WooCommerce, Shopify, etc., so it can be used across those ecosystems.[2]

- **Drift**

- Website: AI‑powered assistants for site visitors, especially for B2B sales and lead qualification.[4]

- Channels: integrates tightly with CRMs and email tools; primarily web-first but used alongside email and sales platforms.[4]

- **Intercom**

- Website: on-site chat widget with automation and AI.[4]

- Channels: unifies support across multiple platforms and channels from a single inbox (web, in‑app, email, etc.).[4]

- **Whippy**

- Website: AI chat can be embedded and used for website visitors.[4]

- Channels: focuses on **SMS, VoIP, voice AI, and chat**, all in one shared inbox for business messaging.[4]

### 2. Social and messaging–centric bots that also work with websites

- **Manychat**

- Website: can be embedded on sites via widgets or connected via integrations.[1][2]

- Channels: built primarily for **Facebook Messenger, WhatsApp, Instagram**, and can integrate with Slack or use it internally.[1][2]

- **Chatfuel**

- Website: can be connected to web funnels via embeds or integrations.[2]

- Channels: designed as a chatbot platform for **Facebook Messenger and Instagram**.[2]

- **MobileMonkey**

- Website: offers website chat widgets and capture tools.[2]

- Channels: works with Facebook Messenger and other messaging channels for marketing and lead gen.[2]

### 3. Customer-support platforms with multi-channel chat

- **Chatwoot** (open source)

- Website: provides a web widget for site chat.[6]

- Channels: supports **email, Facebook, Instagram, Telegram, Line**, and other social/messaging channels, all in one inbox.[6]

- **Freshchat (Freshworks)**

- Website: live chat + bot for site visitors.[2]

- Channels: build chatbots for **WhatsApp, Facebook Messenger, Apple Messages**, and other messaging apps.[2]

- **Zendesk Messaging / Chat**

- Website: live chat and AI bot on your site.[2]

- Channels: supports messaging across web, mobile, and social channels through Zendesk’s unified workspace.[2]

### 4. Enterprise/multi-channel bot platforms

- **Botpress, Botsonic, Chatbase**

- Website: all support web chat widgets for sites.[1]

- Channels: typically integrate with messaging platforms (e.g., Messenger, WhatsApp, Slack) through connectors and APIs.[1]

- **Enterprise bot platforms (from Nanalyze examples)**

- Some platforms support web chat, **Facebook Messenger, SMS, Twitter, Line, WeChat**, and others from one bot engine.[5]

- Often integrate with CRMs like **Salesforce** and service tools like **Zendesk** so the same bot logic serves multiple channels.[5]

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If you tell me which channels you care about most (e.g., “WordPress site + WhatsApp + Instagram DMs” or “SaaS app + email + in‑product chat”), I can narrow this to 3–4 best‑fit tools and explain how they’d plug into your stack.