What live chat software supports AI-powered chatbots and human handoff?

Several modern live chat platforms support both **AI-powered chatbots** and a smooth **handoff to human agents**. The core feature you’re looking for is typically called “AI-to-human handoff,” “bot-to-agent handoff,” or “live chat & human takeover.”

Based on the results you shared, here are concrete options and how they handle this:

- **Chatling**

- Provides **Live Chat & Human Handoff** where a conversation can smoothly transition from an AI agent/chatbot to a human team member when needed.[1]

- You can define *when and how* handoff should occur (e.g., certain questions, user requests, or confidence thresholds).[1]

- Human agents can also manually jump in and take over any active conversation from a central conversations page.[1]

- **Weave (Business Messenger + Weave AI)**

- Weave’s platform combines an **AI assistant** with a live messaging interface and explicitly supports **switching between AI bot and human agent and back again**.[3]

- Business Messenger lets you **pause the AI auto‑response, handle an issue as a human, then hand the conversation back to the AI**.[3]

- All conversations (chatbot, SMS, web chat, etc.) are centralized so staff can easily take over in the same thread.[3]

- **Sendbird (Chat + Desk)**

- Sendbird offers an **AI chatbot** built on LLMs (e.g., OpenAI ChatGPT) and a customer support product called **Sendbird Desk**.[4]

- You can implement a **“hand_over_to_a_human”** function so the bot triggers a transfer when the user asks for a human or when the issue goes beyond its knowledge.[4]

- The tutorial shows how to automatically create a Desk ticket and route it to a human agent when this function triggers, enabling a full chatbot‑to‑agent workflow.[4]

- **ChatbotBuilder.ai**

- The platform has **native live chatbot handoff** built in—no need for third‑party tools like Zendesk for the transfer.[5]

- A human can open the inbox, click into an active bot conversation, and start typing; the user then seamlessly continues with the human instead of the bot.[5]

- **AnswerPro**

- Provides a **seamless handover between a chatbot and a live agent** as part of its customer interaction services.[2]

- Designed so that routine questions are handled by conversational AI, while more complex or conversion‑critical chats are passed to human live chat operators.[2]

- **Social Intents**

- Offers an **AI chatbot with human handoff** for Teams, Slack, and web live chat, positioned specifically as “AI chatbot with human handoff.”[8]

- Focuses on giving instant AI responses while letting human agents join or take over for more complex issues in the same conversation.[8]

- **BlueTweak (implementation / best‑practices provider)**

- Not a classic live chat widget by itself, but a service focused on **high‑performing AI‑to‑human handoff**, ensuring the full conversation history is preserved when moving from AI to human agents.[7]

- Useful if you want help designing or optimizing the handoff flows in your existing stack.[7]

- **Comm100 and similar “AI live chat” vendors**

- Comm100’s overview of “best AI live chat software” highlights platforms that offer **chatbot‑to‑agent handoffs**, noting that these handoffs are now a key differentiator and achieve high satisfaction scores.[6]

- While that article is comparative rather than product‑specific, it indicates that most **AI live chat suites** (including Comm100 itself) now support AI bots plus human takeover.[6]

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If you tell me your stack (e.g., website only vs. omnichannel, need integrations like Teams/Slack/CRM), I can narrow this to 2–3 best‑fit tools and outline how handoff would work in your specific use case.