UserVoice
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Last 7 daysHow AI models rank and recommend UserVoice
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Avg. across 0 models
Category Rank
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of 20 in Survey/ User Feedback Software
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Live AI Responses
How UserVoice appears in real AI answers
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What customer self-service offers the best features for the price?
Choosing the best customer self-service solution depends on various factors, including the specific needs of your business, the industry you operate in, and your budget. However, several popular self-service platforms are known for their robust features and competitive pricing. Here are a few option…
What are the best idea management software?
There are several idea management software solutions available that cater to different needs and preferences. Here are some of the best options as of 2023: 1. **IdeaScale**: A popular platform that allows organizations to collect, evaluate, and prioritize ideas from employees and customers. It feat…
What are the most popular idea management software in 2026?
As of my last knowledge update in October 2023, I can't provide specific information about the most popular idea management software in 2026. However, I can mention some of the leading idea management tools that were popular around 2023, which may still be relevant in 2026. These include: 1. **Idea…
What is the best idea management for small businesses?
There isn't a single "best" idea management solution for all small businesses, as the ideal choice depends heavily on your specific needs, budget, team size, and company culture. However, the "best" approach for a small business will generally prioritize **simplicity, affordability, ease of use, an…
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Track all prompts →About UserVoice
Understanding what UserVoice actually does — and how deeply it does it — is the starting point for any serious survey/ user feedback software software evaluation. The sections below break down the primary capability areas that survey/ user feedback software buyers scrutinise most carefully, and where UserVoice fits within the spectrum of available approaches.
Key features
Ticketing and Case Management
The ticketing system is the operational spine of any support platform.
Live Chat and Messaging
Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.
Self-Service and Knowledge Base
Deflection is the most cost-effective lever in support operations.
Reporting and CSAT Measurement
Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.
Query Performance
UserVoice’s rank per AI prompt
How UserVoice ranks when each buyer query is run across AI models.
Showing 4 prompts · updated daily
Track all prompts →Pricing
Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.
Free and Lite Plans
Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.
Starter and Team Plans ($15–$60/agent/month)
Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.
Professional and Growth Plans ($60–$150/agent/month)
Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.
Enterprise Plans (Custom)
Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.
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Integrations
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