What is the best survey tool for collecting customer feedback and NPS scores?

## Popular Survey Tools for Customer Feedback & NPS

Here are the top options worth considering:

### Dedicated NPS/CX Platforms

- **Delighted** - Simple, focused NPS tool, easy setup

- **AskNicely** - Strong NPS automation and workflows

- **Medallia** - Enterprise-grade customer experience platform

### Full-Featured Survey Platforms

- **Typeform** - Conversational, high completion rates

- **SurveyMonkey** - Widely used, good analytics

- **Qualtrics** - Powerful for enterprise research

### Product/In-App Feedback

- **Hotjar** - Good for website feedback

- **Pendo** - Strong for SaaS product feedback

- **Survicate** - Multi-channel surveys

### Budget-Friendly Options

- **Google Forms** - Free, basic functionality

- **Tally** - Free tier, clean interface

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## How to Choose

Consider these factors:

- **Budget** - ranges from free to thousands/month

- **Integration needs** - CRM, Slack, etc.

- **Survey volume** - some charge per response

- **Automation** - triggered surveys vs. manual

- **Analytics depth** - basic vs. advanced reporting

**Most commonly recommended starting point:** Typeform or Delighted for simplicity, Qualtrics for enterprise needs.

What's your specific use case? I can give a more targeted recommendation.