What software tracks customer health scores and flags accounts at churn risk?

# Customer Health Score & Churn Risk Software

## Dedicated Customer Success Platforms

| Platform | Key Features |

|----------|-------------|

| **Gainsight** | Industry leader; health scoring, playbooks, churn prediction |

| **Totango** | SuccessBLOCs, real-time health tracking, segmentation |

| **ChurnZero** | Real-time alerts, NPS tracking, automated plays |

| **Planhat** | Health metrics, revenue analytics, automation |

| **ClientSuccess** | SmartCS health scoring, pulse tracking |

## CRM-Based Solutions

- **Salesforce Health Cloud / Success Cloud** - native CRM integration

- **HubSpot** - basic health tracking with custom properties

- **Zoho CRM** - customer scoring features

## Product Analytics Tools (Usage-Based Signals)

- **Mixpanel** - behavioral analytics

- **Amplitude** - engagement scoring

- **Pendo** - in-app usage + NPS

## How Health Scores Typically Work

**Common inputs:**

- Product usage/login frequency

- Support ticket volume

- NPS/CSAT scores

- Payment history

- Feature adoption rate

- Engagement with communications

## Choosing the Right Tool

- **Startups** → ChurnZero or Planhat

- **Enterprise** → Gainsight

- **Product-led growth** → Amplitude + Gainsight combo

- **Budget-conscious** → Totango (has free tier)

Would you like details on implementation or specific integrations?