What software tracks customer health scores and flags accounts at churn risk?

Several **Customer Success / CX platforms** are built specifically to track **customer health scores** and automatically **flag accounts at churn risk**. The main categories and leading tools are:

**Dedicated Customer Success Platforms**

- **Gainsight** – Offers configurable **health scorecards** that combine product usage, support, NPS, and engagement into a single score, plus automation and playbooks to act on at‑risk accounts.[1]

- **ChurnZero** – Built to measure **customer engagement and satisfaction** via health scores and then **trigger proactive alerts and automated engagement campaigns** when accounts become at risk.[5]

- **Vitally** – Provides a **customer health model** (e.g., setup, usage, NPS, CSM pulse) and uses those scores to drive **segmenting, playbook automation, and early churn‑risk identification**.[3]

- **Custify** – Has a **customer health dashboard** with dynamic health scores that **alert you in real time to at‑risk customers** so teams can intervene and reduce churn.[7]

**Customer Experience / Feedback Suites**

- **Qualtrics Customer Experience** – Aggregates cross‑channel customer data into **customer health scores**, segments customers into healthy/at‑risk/unhealthy, and surfaces **churn risk signals** to frontline teams in real time.[4]

**Billing / Revenue & Onboarding‑Focused Tools**

- **Paddle / ProfitWell Metrics** – Tracks SaaS revenue and usage metrics that can feed into a **customer health score indicating churn risk or upsell readiness**.[2]

- **OnRamp** – Focused on onboarding; uses health and Customer Effort Score to highlight **early indicators of churn risk** during onboarding, based on friction and milestone completion.[8]

In practice, most companies use one of the **Customer Success platforms** (Gainsight, ChurnZero, Vitally, Custify) to maintain automated, real‑time health scores and then plug those into alerts, playbooks, or CRM workflows to flag and manage at‑risk accounts.[1][3][5][7] If you share your tech stack and customer volume, I can narrow this to a short list that best fits your situation.