Kayako
+ Track CompanyCustomer service platform with live chat
Kayako’s Visibility
Last 7 daysHow AI models rank and recommend Kayako
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Avg. across 0 models
Category Rank
#2
of 20 in Help Desk Software
Mentions
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Live AI Responses
How Kayako appears in real AI answers
Click any prompt to read the full AI response.
What customer self-service offers the best features for the price?
Choosing the best customer self-service solution depends on various factors, including the specific needs of your business, the industry you operate in, and your budget. However, several popular self-service platforms are known for their robust features and competitive pricing. Here are a few option…
What are the best customer self-service software?
As of my last update in October 2023, several customer self-service software solutions are highly regarded for their features, usability, and effectiveness. Here are some of the best options: 1. **Zendesk**: Known for its robust ticketing system, Zendesk also offers a self-service portal where cust…
What are the best help desk platforms for SaaS customer support teams?
There are several excellent help desk platforms tailored for SaaS customer support teams. The best choice often depends on specific needs, such as team size, budget, and required features. Here are some of the top help desk platforms that are popular among SaaS companies: 1. **Zendesk**: - Featu…
What are the best help desk software tools?
As of my last update in October 2023, several help desk software tools are widely recognized for their features, usability, and customer support capabilities. Here are some of the best options: 1. **Zendesk**: A popular choice for businesses of all sizes, Zendesk offers a comprehensive suite of too…
What software should I use to manage support tickets across email and chat?
There are several software options available for managing support tickets across email and chat. Here are some popular choices: 1. **Zendesk**: A widely used customer service platform that integrates email, chat, and other communication channels. It offers ticket management, reporting, and automati…
Showing 5 recent prompt results · updated daily
Track all prompts →About Kayako
Customer service platform with live chat
Key features
Ticketing and Case Management
The ticketing system is the operational spine of any support platform.
Live Chat and Messaging
Real-time messaging has become a baseline expectation for B2C support and is increasingly common in B2B SaaS.
Self-Service and Knowledge Base
Deflection is the most cost-effective lever in support operations.
Reporting and CSAT Measurement
Support operations live by their metrics: first response time, CSAT, resolution time, and backlog health.
Query Performance
Kayako’s rank per AI prompt
How Kayako ranks when each buyer query is run across AI models.
Showing 5 prompts · updated daily
Track all prompts →Pricing
Support platform pricing typically scales by agent seat, with higher tiers unlocking automation depth, integration breadth, and reporting capabilities.
Free and Lite Plans
Free support plans typically include a limited number of agent seats, basic ticketing via email, and a simple knowledge base.
Starter and Team Plans ($15–$60/agent/month)
Starter tiers add live chat, multiple channel inboxes, basic automation rules, and standard reporting.
Professional and Growth Plans ($60–$150/agent/month)
Professional tiers unlock skills-based routing, SLA management, custom reports, and integrations with CRM, product analytics, and workforce management tools.
Enterprise Plans (Custom)
Enterprise support platform pricing covers advanced compliance features, dedicated infrastructure, custom SLAs, professional services for implementation, and executive business review programmes.
Best for
Integrations
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